Terms & Conditions

Pinewood management apologise for these terms & conditions, & would prefer there weren’t any, but realise that for ALL guests to enjoy their stay; some rules need to be in place:

PINEWOOD IS A QUIET SITE, WITH A NO NOISE POLICY AFTER 10PM.
When booking to stay at Pinewood; you agree to respect the property and other g
uests, and any damages/losses caused will have to be paid for.

NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES.
Arrival time for caravans & tents is 1pm – 7pm. Departure time is by 11am.
Arrival time for themed accommodation is 4pm – 7pm. Departure time is by 11am.
Sorry no arrivals 7pm.
NO Saturday arrivals or departures – unless booked as a last minute booking – usually within 24 hours of arrival.
When booking on-line; full payment will be required.
Deposits can only be made over the phone.
When paying a deposit for the themed accommodation; full payment will be required within 2 months of arrival. When you call to pay the balance; payment for the days which you originally booked will be due; regardless of whether you would like to reduce the amount of days which you would like to stay. This is because while you have secured your booking with a deposit; Pinewood was unable to book these dates with anyone else. You would not be happy if when you turned up, the management had booked someone else on your dates and informed you that you couldn’t stay for the amounts of nights which you wanted – it’s the same difference. Hope this is understandable.
Whatever nights you have booked – you will have to pay for – even if you leave early (because it’s raining for example).
Sorry, no refunds under ANY CIRCUMSTANCES. If you cancel a booking, for any reason, Pinewood does not offer refunds – however; if over 1 months’ notice has been given, and ONLY if Pinewood are able to fill all of the nights you had booked, you will be offered credit to stay on an alternative date.
A £50 deposit secures a Tipi / Cowboy Camping Shack booking with the balance due 2 months before arrival.
Full payment is required with all caravan & tent bookings
The tent size will be required at the time of booking.
Sorry – no groups of any description, unless hiring the whole site.
Sorry – no Hobby caravans
No more than 3 couples or families, who are together, will be permitted. this is in the interest of noise levels, as Pinewood is a quiet site.
Pinewood is open 365 days a year, but toilet & shower facilities will not be available 1st Nov – 31st March, so in winter Pinewood can only accommodate caravans/motorhomes with their own facilities.

Site Rules:
10pm – 8am is quiet time, including music. Guests should not be able to hear you during these hours, nor should you be able to hear them.
The speed limit is 5MPH for the safety of all guests.
Smoking is permitted in designated areas only. Please do not drop cigarette ends on the floor – disposal points are provided.
Smoking is NOT permitted in any public areas, including toilets or themed accommodation.
Ball games are allowed in the designated field ONLY and not around guests accommodation.
Only well behaved quiet dogs are permitted, and must be kept on a lead at ALL times, and walked off site.
Please recycle as much as possible & do not leave your unwanted household items (chairs, air-beds, BBQ’s etc.) – prices cannot be kept low if having to spend more on disposing of these items.
There is a small charge for all visiting guests, and visitors will need to be checked in on arrival to the site.
Dogs/pets can NOT be left on their own. *see note*
Sorry no campfires, fire pits or open fires permitted. (Chimeneas are available to hire).
All BBQ’s are permitted, but they must NOT touch the ground.
Car parking for the themed accommodation/additional cars is in the parking field opposite reception. Cars can be taken close by the Tipis/Shacks (after checking in), but please unload and park back in the car parking area as soon as possible to make room for others arriving.

The Hot Tub and area are only for the use of the guests staying in the Lodge. Unfortunately other guests on site are not permitted in this area. The Hot Tub is available to use until 10pm.
The management at Pinewood Park reserves the right to change the property and website at any time. The management also reserve the right to refuse entry to the property and instruct people to leave, if they are behaving inappropriately or disruptively. Refunds will not be issued.

*Note about dogs*
Dogs are very welcome to stay with you in the Shacks, Tipis, on the Camping Field, and in the Caravan area.
To avoid up-setting other guests, who maybe do not like dogs, we do ask they are kept on a  lead at all times while on site, and that they are walked off site.
There is a lovely dog walk next door to the site.
Please do not bring your dog along if you know it barks a lot, or it does not get on with other dogs/people, or if you do not want to walk it off site & keep it on a lead.
It is very important to us that ALL guests enjoy their stay.

PLEASE CONSIDER OTHERS AT ALL TIMES

Thank you.

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